Terms and Conditions

Last Updated: [30/8/25]

Terms and Conditions

Welcome to Nurselink Healthcare. These Terms and Conditions (“Terms”) govern your use of our website [ ], services, and related platforms. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree, you must not use our website or services.

1. About Nurselink Healthcare

Nurselink Healthcare (“we,” “our,” “us”) provides aged care, NDIS, disability, and related healthcare services across Australia. We operate in compliance with the Privacy Act 1988 (Cth), the NDIS Act 2013, the Aged Care Act 1997, and other relevant legislation.

2. Acceptance of Terms

By using our website, you confirm that you:

Have read, understood, and agreed to these Terms.
Are over the age of 18 or have consent from a parent/guardian.
Are using the website in compliance with Australian laws.

If you are an NDIS participant, aged care recipient, carer, guardian, or representative, your use of our services is also subject to any service agreements you enter into with us.

3. Services Provided

Nurselink Healthcare provides:

Aged care and disability support services.
NDIS-approved services, including personal care, transport, daily living, and community inclusion.
Information through our website regarding our programs, policies, and contact details.

We reserve the right to modify or discontinue any service at any time without notice.

4. Use of Website

When using our website, you agree to:

Use the website for lawful purposes only.
Not engage in unauthorised access, hacking, or harmful interference.
Not use automated tools to extract data from our website without consent.
Not misrepresent your identity when contacting us through our website.

We may suspend or restrict access if we suspect misuse.

5. Information on Website

The information on our website is provided in good faith for general informational purposes. While we strive for accuracy, we:

Do not guarantee that all content is error-free, complete, or up-to-date.
May update, correct, or remove information at any time.
Do not provide medical, financial, or legal advice via our website.

Users should seek independent professional advice before relying on information from our website.

6. Service Agreements

Access to Nurselink Healthcare’s services is subject to a written Service Agreement. These agreements outline:

The supports and services to be delivered.
Participant rights and responsibilities.
Fees, billing, and payment terms.
Procedures for feedback, complaints, and termination.

These Service Agreements take precedence over website content in case of inconsistencies.

7. Fees and Payments

Where applicable:

Service charges are agreed upon in writing with participants or their representatives.
Payments may be funded through the NDIS, My Aged Care, private funding, or other approved arrangements.
Invoices are issued in accordance with agreements.
Late or missed payments may result in service suspension, unless prohibited by law.

8. Privacy and Data Protection

Your privacy is important to us. Personal information collected through our website or during service delivery will be handled in accordance with our Privacy Policy, available on our website.

By using our website, you consent to our collection and handling of personal information as outlined in the Privacy Policy.

9. Intellectual Property

All content on our website, including text, images, graphics, logos, videos, and documents, are owned by or licensed to Nurselink Healthcare, unless otherwise indicated.

You must not:

Copy, reproduce, or distribute content from our website without prior written consent.
Use our branding or materials for commercial purposes without permission.

Limited personal and non-commercial use is permitted.

10. Limitation of Liability

To the extent permitted by law:

Nurselink Healthcare is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website.
We do not guarantee uninterrupted, error-free, or virus-free operation of our website.
We are not responsible for third-party websites linked from our website.

Nothing in these Terms excludes liability where it is unlawful to do so (e.g., consumer guarantees under Australian Consumer Law).

11. Health and Safety Disclaimer

Information on our website is for general education and awareness only.
It should not replace medical advice, diagnosis, or treatment.
Always consult healthcare professionals for individual medical concerns.

12. Third-Party Links

Our websitemay contain links to external websites. These are provided for convenience and do not imply endorsement. We are not responsible for the content or practices of external sites.

13. Website Availability

We aim to ensure our website is accessible at all times, but:

Access may be interrupted for maintenance, upgrades, or technical issues.
We are not liable for downtime or accessibility disruptions.

14. Security

We take reasonable precautions to protect information transmitted through our website, but:

We cannot guarantee the security of data transmitted online.
You are responsible for ensuring your devices are protected against viruses and malware.

15. User Responsibilities

When engaging with our services or using our website, you agree to:

Provide accurate, current, and complete information.
Respect staff, carers, and other participants.
Notify us of changes to your personal or health details that may affect service delivery.
Comply with the NDIS Code of Conduct and Aged Care Quality Standards where applicable.

16. Complaints and Feedback

We welcome feedback to improve our services. Complaints can be made via:

Phone, email, or through the contact form on our website.
In writing, addressed to our office.

We will acknowledge complaints within 7 days and aim to resolve them within 30 days.

17. Indemnity

You agree to indemnify Nurselink Healthcare, its employees, and contractors against any claims, damages, or losses resulting from your misuse of our website or breach of these Terms.

18. Termination of Access

We reserve the right to suspend or terminate access to our website at any time if:

You breach these Terms.
We suspect fraudulent, harmful, or unlawful activity.

We discontinue the website or services.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

20. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last Updated” date. Continued use of our website after changes indicates acceptance of the updated Terms.

21. Contact Us

If you have any questions about these Terms, please contact us:

Nurselink Healthcare
📍 [Melton, Victoria – Australia]
📧[info@nurselinkhealthcare.com.au]
📞 [03 9913 3023]
🌐 www.nurselinkhealthcare.com.au