Terms & Conditions
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Last Updated: [30/8/25]
Terms and Conditions
By using or accessing our services, you agree to comply with these terms and any updates we make from time to time. If you do not agree, you should refrain from using our services.
1.1 Purpose of the agreement
1.2 Acceptance of terms
By engaging our services, you confirm that you have read, understood, and agree to these Terms and Conditions.
1.3 Modifications
We may update these terms at any time. Changes are effective upon posting to our website. It is your responsibility to review these terms periodically.
2. Definitions
- Agency: NurseLink Healthcare, providing homecare services.
- Client: The individual, family, or organization receiving homecare services.
- Healthcare Professional: Any licensed nurse, caregiver, or allied health professional assigned by the Agency.
- Services: Homecare support, including nursing care, personal care, disability support, and other allied health services tailored to the Client’s needs.
3. Scope of Services
3.1 Overview
3.2 Customisation
3.3 Limitations
4. Client Responsibilities
4.1 Accurate Information
Clients must provide complete and accurate information regarding their health, medications, allergies, and medical history.
4.2 Access to Residence
Clients must provide safe access to their home or facility, including keys, security codes, or other arrangements.
4.3 Safe Environment
Clients must ensure a clean, safe, and well-lit environment suitable for care. Services may be paused if the environment is unsafe.
4.4 Compliance
Clients must follow relevant health and safety regulations and cooperate with healthcare professionals by following prescribed medical protocols.
5. Agency responsibilities
5.1 Qualified professionals
The Agency provides trained, licensed, and certified healthcare professionals suitable for the services requested.
5.2 Supervision
Healthcare professionals are supervised to ensure care is delivered professionally, ethically, and safely.
5.3 Communication
We provide regular updates on care delivery. Clients are encouraged to contact the Agency with questions or service adjustments.
6. Payment Terms
6.1 Service fees
Fees are agreed upon before service commencement and may include hourly rates, packages, or flat fees.
6.2 Billing
Invoices are issued [weekly/monthly] and must be paid by the due date to avoid penalties or suspension of services.
6.3 Late payment
Late fees may apply for overdue payments. Services may be paused or terminated if payments remain outstanding.
7. Confidentiality & data protection
7.1 Client information
All personal and health information is confidential. Information will not be shared without consent unless required by law.
7.2 Data protection
We comply with applicable Australian data protection laws. Personal information is used only to deliver services and improve care quality.
7.3 Disclosure
Information may be disclosed to third parties only with consent or when legally required, including emergencies.
8. Termination of services
8.1 By client
Clients may terminate services with [X] days’ written notice. Outstanding payments remain due.
8.2 By agency
The Agency may terminate services immediately for breaches, unsafe environments, or non-payment.
8.3 Consequences
Clients are responsible for all outstanding invoices and any deposits paid.
9. Liability & indemnity
9.1 Agency liability
The Agency is not liable for indirect or unforeseen damages except where due to our negligence. Liability is limited to fees paid for services.
9.2 Client indemnity
Clients agree to indemnify the Agency for claims or damages arising from their actions or omissions.
10. Dispute resolution
10.1 Informal resolution
Clients are encouraged to resolve disputes directly with the Agency first.
10.2 Mediation & arbitration
If unresolved, disputes will go to mediation, and if needed, binding arbitration per [Arbitration Organization] rules.
11. Governing law
This Agreement is governed by the laws of Melbourne. Legal actions will be conducted in courts located in Melbourne.
12. Miscellaneous
12.1 Severability
If a provision is invalid, the rest of the Agreement remains in effect.
12.2 Assignment
Clients cannot transfer rights without Agency consent.
12.3 Entire Agreement
This document represents the complete agreement. Any changes must be in writing and signed by both parties.