Terms & Conditions

Last Updated: [Insert Date]

Welcome to NurseLink Healthcare. These Terms and Conditions (“Terms”) govern the use of our website [website] and the provision of our Non-Emergency Patient Transport services (“Services”) in Melton, Victoria. By accessing our website, booking our services, or otherwise engaging with NurseLink Healthcare, you agree to these Terms in full. If you do not agree, you must discontinue use of our website and services.

1. Definitions

“Company”, “We”, “Us”, “Our” refers to NurseLink Healthcare, including its staff, contractors, and affiliates.
“Client”, “You”, “Your” refers to the person booking or receiving services from NurseLink Healthcare.
“Services” refers to Non-Emergency Patient Transport, including High Acuity Transport Service (HATS), Low & Medium Stretcher Transport, Wheelchair Transport, Sedan Transport, and Event Standby.
“Website” refers to [website].
“Agreement” refers to this Terms and Conditions document.

2. Acceptance of Terms

By booking or using our services, you confirm that you:

Are at least 18 years old or are legally authorised by a guardian.
Understand that our services are non-emergency and do not replace ambulance or emergency medical services.

Have provided accurate and complete information regarding patient needs at the time of booking.

3. Scope of Services

NurseLink Healthcare provides non-emergency patient transport designed for safe, comfortable, and reliable transfers within Melton and surrounding areas. Our services include:

High Acuity Transport Service (HATS) – for patients with complex medical needs requiring advanced monitoring.
Low & Medium Stretcher Transport – safe transfers for patients needing stretcher support.
Wheelchair Transport – comfortable travel for patients with mobility limitations.
Sedan Transport – reliable transfers for patients attending medical appointments.
Event Standby – on-site medical standby services for public or private events.

Our services are not a substitute for emergency ambulance transport. In case of a medical emergency, clients must call 000 immediately.

4. Bookings and Appointments

All bookings must be made in advance via phone, email, or our online appointment form.
Clients must provide accurate details of the patient’s medical condition, mobility level, and special requirements.
NurseLink Healthcare reserves the right to refuse service if information is incomplete, inaccurate, or if the patient requires emergency-level care.
Confirmation of booking will be sent by email or phone once accepted.

5. Cancellations and Refunds

Cancellations must be made at least 24 hours before the scheduled appointment.
Cancellations made less than 24 hours before transport may incur a cancellation fee.
Refunds, where applicable, will be processed within 10 business days to the original payment method.
NurseLink Healthcare reserves the right to cancel or reschedule services due to safety concerns, vehicle availability, or unforeseen circumstances.

6. Client Responsibilities

By using our services, clients agree to:

Ensure the patient is ready at the scheduled pickup time.
Provide necessary documentation (discharge papers, appointment letters, etc.) when required.
Inform our staff of any medical needs, allergies, or limitations in advance.
Refrain from abusive, threatening, or inappropriate behaviour towards our staff.

Accept that personal belongings transported with the patient remain the client’s responsibility.

7. NurseLink Healthcare Responsibilities

We commit to:

Providing safe, timely, and reliable transport using well-maintained vehicles.
Ensuring staff are professionally trained, compassionate, and respectful.
Taking reasonable precautions to ensure patient safety, comfort, and dignity.
Maintaining confidentiality of all patient information in line with privacy laws.

8. Limitation of Liability

NurseLink Healthcare will not be liable for medical emergencies that occur during transport unless caused by proven negligence.
We are not responsible for delays caused by traffic, weather, or other events beyond our control.
Clients acknowledge that services provided are non-emergency and accept the inherent limitations.
Our maximum liability is limited to the fees paid for the specific service in dispute.

9. Privacy and Data Protection

We respect your privacy and comply with the Privacy Act 1988 (Cth).

Personal and medical information provided is used only for delivering our services.
We do not sell or share client information with third parties unless required by law.

For more details, please review our Privacy Policy available on our website.

10. Insurance

NurseLink Healthcare maintains appropriate insurance coverage for its vehicles and operations. However, clients are encouraged to hold personal health insurance and any additional cover as required.

11. Intellectual Property

All content on this website, including logos, text, graphics, and service descriptions, is the property of NurseLink Healthcare.
No content may be copied, reproduced, or distributed without written permission.

12. Indemnity

Clients agree to indemnify NurseLink Healthcare, its staff, and affiliates against any claims, damages, or expenses arising from misuse of services, provision of false information, or breach of these Terms.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

14. Amendments to Terms

NurseLink Healthcare reserves the right to update or amend these Terms at any time. Clients are encouraged to review this page regularly. Continued use of services after updates constitutes acceptance of the revised Terms.

15. Contact Information

For questions or concerns regarding these Terms, please contact us at:

NurseLink Healthcare
Melton, Victoria – Australia
📞 [03 9913 3023]
📧 [info@nurselinkhealthcare.com.au]
🌐 www.nurselinkhealthcare.com.au