Privacy Policy

Last Updated: [30/8/25]

Privacy Policy

Nurselink Healthcare (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS Quality and Safeguards Commission guidelines.

This policy applies to all clients, participants, carers, employees, contractors, and visitors who interact with Nurselink Healthcare, including through our website, phone, email, and in-person services.

1. About Nurselink Healthcare

Nurselink Healthcare provides aged care services, NDIS supports, disability assistance, personal care, transport, and community inclusion programs across Australia. In order to deliver these services safely and effectively, we collect and handle certain personal and sensitive information.

We are committed to:

Safeguarding the dignity, privacy, and rights of participants and aged care clients.
Complying with the Australian Privacy Principles (APPs).
Meeting NDIS Code of Conduct and Aged Care Quality Standards.
Ensuring transparency in how we manage information.

2. What Personal Information We Collect

We may collect different types of personal information depending on your relationship with Nurselink Healthcare.

2.1 General Personal Information

Full name, date of birth, gender, and contact details (address, phone, email).
Emergency contact details, guardianship or next-of-kin information.
Identification documents (e.g., Medicare card, driver’s licence, passport).
Financial details necessary for billing and payment.

2.2 Sensitive Information (Special Protections)

Because we provide aged care and NDIS services, we may also collect sensitive information, including:
- Health and medical history, diagnoses, treatment plans, and medications.
- Disability details, support requirements, and care assessments.
- Cultural background, language preferences, and communication needs.
- Information relating to religious, spiritual, or cultural practices if relevant to care.
- Behavioural or risk assessments to ensure safe service delivery.

2.3 Information from Employees, Contractors, and Applicants

Employment history, qualifications, police checks, working with children/vulnerable people checks.
Banking and tax file number (TFN) details for payroll.
References and professional registrations (e.g., nursing qualifications).

2.4 Website and Digital Interactions

When you visit our website, we may automatically collect:

IP address, browser type, and operating system.
Website usage data, pages visited, and referral sources.
Cookies and similar technologies (see Section 10).

3. How We Collect Personal Information

We may collect information in various ways, including:

Directly from you (in person, online forms, phone, or email).
From carers, guardians, family members, or advocates with your consent.
From healthcare professionals, GPs, allied health providers, or hospitals.
From government agencies such as the NDIS Commission, My Aged Care, or Centrelink.
From publicly available sources where lawful and relevant.

Where practicable, we will always collect information directly from you and seek your consent before gathering information from third parties.

4. Why We Collect, Use, and Disclose Information

We only collect personal information that is reasonably necessary to provide our services and meet legal requirements.

4.1 Primary Purposes

To deliver aged care and NDIS supports safely and effectively.
To assess eligibility for services and funding.
To develop personalised care or support plans.
To coordinate with allied health providers, medical professionals, or community services.
To communicate with clients, families, and carers.
To process payments, billing, and funding claims.

4.2 Secondary Purposes

For quality assurance, compliance, and training.

- To meet reporting obligations under the NDIS Quality and Safeguards Commission.
- To comply with the Aged Care Act 1997 and related standards.
- To handle feedback, complaints, or incident reports.
- To manage risk, safety, and emergency situations.
- To improve our services and website.

5. Disclosure of Personal Information

We may share personal information with trusted third parties, but only when necessary to provide services or comply with legal obligations.

5.1 Overseas Disclosure

Nurselink Healthcare does not routinely disclose personal information overseas. If overseas disclosure becomes necessary (e.g., for secure data storage), we will ensure compliance with the Australian Privacy Principles (APP 8 – Cross-border Disclosure).

6. Special Considerations for Aged Care Clients

We recognise the sensitivity of aged care data and comply with Aged Care Quality Standards.

Care plans are kept confidential and shared only with authorised providers.
Medication records, incident reports, and health updates are securely stored.
Family members or guardians are consulted with client consen

7. Special Considerations for NDIS Participants

For NDIS participants, we also comply with NDIS Quality and Safeguards Commission requirements.

We maintain participant records in line with NDIS Practice Standards.
Information is only shared with registered providers and professionals directly involved in your care.

Incident and complaint reporting follows NDIS guidelines, with privacy protections in place.

8. Website, Cookies, and Analytics

When you use our website:

Cookies may be used to improve your browsing experience.
We may use analytics tools (e.g., Google Analytics) to understand visitor behaviour.
Cookies do not contain personal identifiers but may link usage patterns to IP addresses.

You can disable cookies in your browser, though this may affect functionality.

9. Direct Marketing

We may send you updates about our services, programs, or community initiatives if you have opted in. You can unsubscribe anytime by contacting us or clicking the unsubscribe link in our communications.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We recommend reviewing their privacy policies before providing personal information.

11. Complaints and Enquiries

If you have concerns about how we handle your information, you can contact us:

Nurselink Healthcare
📍 [1/29 Collins Rd, Melton VIC 3337]
📧 [info@nurselinkhealthcare.com.au]
📞 [03 9913 3023]
🌐 [https://nurselinkhealthcare.com.au/]

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied, you may escalate to:

Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
NDIS Quality and Safeguards Commission – www.ndiscommission.gov.au

Aged Care Quality and Safety Commission – www.agedcarequality.gov.au

14. Policy Update

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Updated versions will be posted on our website with a revised “Last Updated” date.