FAQs
Find answers to the most common questions below. We’ve put together helpful information to make things simple, transparent, and easy to understand, so you can quickly get the details you need.
We provide homecare including personal care, nursing support, domestic assistance, medication help, companionship, and daily living assistance tailored to needs.
All services meet quality standards through qualified staff, background checks, ongoing training, safety protocols, and reviews to ensure safe care.
Yes, we aim to match you with carers based on preferences, cultural needs, experience, availability, and compatibility to support comfort.
We offer flexible short-term, respite, and long-term homecare options to support participants, families, and carers during planned or unexpected situations.
Contact our team to arrange an assessment, discuss goals, confirm funding, and develop a personalised homecare plan quickly with support.
Yes, eligible NDIS participants can use approved funding for in-home supports aligned with their plan goals and individual assessed needs.
Supports may include personal care, nursing services, domestic tasks, transport, social support, and daily living assistance based on approved plans.
NDIS eligibility depends on age, residency, and disability criteria assessed through the National Disability Insurance Scheme process during planning stage.
Family members or carers can be present during visits, respecting participant choice, comfort, privacy, and preferences at all times always.
Our staff receive ongoing training covering safety, infection control, person-centred support, and specialised needs relevant to participants plans, goals, outcomes.
Yes, all workers undergo background checks, hold required qualifications, and are insured to meet compliance standards for participant safety assurance.
If concerns arise, contact us promptly and we will address issues, adjust supports, or arrange alternative carers to suit needs.
Yes, services are flexible and reviewed regularly to adapt to changing needs, goals, and circumstances over time with participant input.
Extended support options, including overnight or 24/7 care, may be available depending on funding and staffing requirements, assessments, location, availability.
We coordinate with support coordinators and providers to ensure homecare aligns with other NDIS supports and goals consistently, effectively, smoothly.