ISO 45001:2018

ISO 45001: 2018

Occupational Health & Safety Management System

At NurseLink Healthcare, caring for NDIS participants means more than meeting daily support needs — it means ensuring every interaction takes place in a safe, healthy, and respectful environment. Whether we provide personal care, community access, or complex in-home supports, safety is at the centre of everything we do.

To uphold this commitment, we have adopted an Occupational Health & Safety Management System (OHSMS) aligned with ISO 45001:2018 — the world’s leading standard for workplace health and safety management.

This system enables us to identify and control risks, protect both participants and staff, and continuously improve how we deliver safe, high-quality disability support.

What ISO 45001:2018 means for NDIS services

Providing disability support often involves complex environments — participants’ homes, community spaces, and shared facilities — each with unique risks.

Our ISO 45001:2018-aligned framework ensures that every service is delivered under a structured, evidence-based approach to safety.

For NDIS participants, this means:

Supports delivered safely, respectfully, and in line with individual needs.
Staff trained to manage health, mobility, and environmental risks effectively.
Clear, consistent safety procedures that protect everyone involved.
Continuous monitoring, reporting, and improvement to reduce incidents.

Our OHSMS includes:

Systematic risk management – Identifying and controlling hazards such as manual handling, infection risks, environmental obstacles, and behavioural incidents.
Comprehensive safety policies – Covering infection control, travel safety, emergency response, and home visit protocols.
Employee participation – Carers, nurses, and support coordinators contribute to developing and reviewing safety practices.
Training and competency – Staff receive ongoing, role-specific training in behaviour support, de-escalation, infection control, and PPE use.
Performance monitoring – Incidents and near misses are recorded, reviewed, and used to inform safer practices.

Alignment with Australian WHS & NDIS Practice Standards

While ISO 45001:2018 is voluntary, it aligns closely with Australia’s Work Health and Safety (WHS) laws – including the Model WHS Act and Regulations – and the NDIS Practice Standards and Quality Indicators.

This alignment strengthens our compliance with:

NDIS Practice Standards – Ensuring safe environments, risk management, and participant wellbeing.
Worker Screening and Safeguarding laws – Protecting participants through rigorous workforce checks and supervision.
Privacy, dignity, and rights frameworks – Ensuring safe and respectful conduct at all times.
State and territory WHS regulations – Including safe work practices, reporting obligations, and injury prevention standards.

How we apply ISO 45001:2018 in our NDIS Operations

Risk assessment & prevention

Each participant’s environment and support plan is assessed for potential hazards — such as falls, manual handling, or infection exposure — and appropriate controls are put in place.

Infection control and PPE

We follow strict hygiene protocols during all personal and clinical care. Our staff are trained in infection prevention, PPE use, and safe disposal of waste and sharps.

Manual handling & behavioural safety

Our team receives ongoing training in safe manual-handling techniques and positive behaviour support strategies. Lifting equipment and assistive technology are used and maintained to reduce physical strain and injury risk.

Incident reporting & investigation

All incidents and near misses are logged and investigated. Root causes are analysed, corrective measures implemented, and outcomes shared across the organisation to prevent recurrence.

Employee wellbeing

We recognise that fatigue, stress, and emotional load can affect safety. We promote wellbeing through fair rostering, supervision, mental health resources, and access to employee support services.

Emergency preparedness

Staff are trained to respond to emergencies — from medical situations to fires or environmental hazards — and know how to access support quickly when working independently.

Supplier & contractor safety

All contractors and service partners (such as equipment suppliers or allied health professionals) must comply with our safety and quality expectations.

Benefits for participants, staff, & families

For Participants – A safer, more consistent support experience with reduced risks and greater confidence.
For Staff – Clear safety guidelines, fair working conditions, and the training to perform every task safely.
For Families and Carers – Peace of mind knowing that participant wellbeing and safety are always prioritised.
For the Organisation – Fewer workplace incidents, stronger compliance, and a reputation for safe, professional care.

Governance & continuous improvement

To maintain and strengthen our ISO 45001:2018 system, NurseLink Healthcare has implemented:

A dedicated Safety and Quality Committee including management, clinical leaders, and staff representatives.
Internal and external safety audits to verify performance and compliance.
Key safety metrics such as incident frequency, training completion rates, and improvement outcomes.
Regular policy reviews following regulatory or operational changes.
Feedback channels for staff and participants to share safety insights and suggestions.

Our pledge to you

Our commitment to ISO 45001:2018 reflects our promise to deliver care that is not only compassionate but also safe, compliant, and sustainable.

At NurseLink Healthcare, we pledge to:

Embed safety into every NDIS service we deliver.
Comply with or exceed all Work Health and Safety and NDIS requirements.
Maintain open communication and transparency regarding safety performance.

Continuously improve through learning, feedback, and innovation.

Why choose NurseLink Healthcare for NDIS support

When you choose NurseLink Healthcare, you partner with a provider that cares deeply — and safely.

With our ISO 45001:2018-aligned safety systems:

Every staff member is trained and supported to uphold the highest safety standards.
All risks are identified, managed, and reviewed for continuous improvement.
We respond promptly to incidents, ensuring the wellbeing of participants and staff at all times.

At NurseLink Healthcare, safety, dignity, and respect guide every NDIS support we provide.

Contact us

For more information about our ISO 45001:2018 Occupational Health & Safety Management System and how it supports our NDIS services, please contact us:

📧 info@nurselinkhealthcare.com.au

☎ (03) 9913 3023

NurseLink Healthcare – where safety, inclusion, and quality care come together.