Terms and Conditions

These Terms and Conditions govern the use of the NurseLink Healthcare website and outline the rights, responsibilities, and obligations of all users and service recipients.

Last Updated: [27/8/25]

NurseLink Healthcare’s Terms & Conditions

Welcome to NurseLink Healthcare. These Terms and Conditions outline how our services are provided and explain the responsibilities, expectations, and rights of both NurseLink Healthcare (“we”, “us”, or “our”) and you, our client (“you” or “Client”), across all care and support services we deliver.

By accessing or using our services, you acknowledge and agree to comply with these Terms and any updates made from time to time. If you do not agree with any part of these Terms, we kindly ask that you do not use our services.

Introduction and Definitions

This section outlines the purpose of these terms and defines key terms used throughout.

Purpose Of The Agreement

This Agreement sets out the terms governing the provision of services by NurseLink Healthcare, defining the rights, responsibilities, and expectations of both the Agency and the Client to ensure clarity, transparency, and a consistent service experience.

Acceptance Of Terms

By accessing our website or using any services provided by NurseLink Healthcare, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full, including any updates made from time to time.

Changes To Terms

NurseLink Healthcare may update or amend these Terms and Conditions periodically to reflect changes in services, operations, or legal requirements. Continued use of our services after changes are published constitutes acceptance of the revised terms.

Key Definitions

This section defines key terms used throughout this Agreement, including references to the Agency, Client, Services, and Healthcare Professionals, to ensure consistent interpretation and understanding of the language used within these Terms and Conditions.

Scope Of Application

These Terms and Conditions apply to all services provided by NurseLink Healthcare, including homecare, community nursing, NDIS, and in-home support services, and govern all interactions between the Agency and Clients unless otherwise agreed in writing.

User Responsibilities

Clients agree to provide accurate information, cooperate with care providers, maintain a safe environment, and comply with applicable instructions and requirements to support the effective, safe, and lawful delivery of services by NurseLink Healthcare.

Governing Framework

These Terms and Conditions operate in accordance with applicable Australian laws and regulatory standards, including healthcare, privacy, and consumer protection requirements, and are intended to support lawful, ethical, and professional service delivery.

Services and Responsibilities

This section outlines the services provided by NurseLink Healthcare and the respective responsibilities of both the Agency and the Client. It clarifies service expectations, limitations, and cooperation requirements to ensure safe, effective, and high-quality care delivery.

Scope of Services and Responsibilities

Scope of Services

NurseLink Healthcare provides homecare, community nursing, NDIS, and in-home support services delivered by qualified professionals in accordance with agreed care plans, service schedules, and applicable regulatory requirements.

Service Customisation

Services may be customised based on individual client needs, preferences, and assessed requirements, including adjustments to care type, duration, and frequency, subject to availability, professional judgment, and regulatory obligations.

Service Limitations

NurseLink Healthcare does not provide emergency medical services or highly specialised procedures requiring equipment, qualifications, or authorisations beyond the scope of services agreed and the competencies of assigned healthcare professionals.

Client Responsibilities

Clients are responsible for providing accurate information, maintaining a safe care environment, cooperating with healthcare professionals, and complying with agreed care plans to support effective, safe, and lawful service delivery.

Agency Responsibilities

NurseLink Healthcare is responsible for supplying suitably qualified healthcare professionals, overseeing service delivery, maintaining professional standards, and communicating with clients to ensure services meet agreed expectations and regulatory requirements.

Payments, Privacy and Data

This section outlines payment obligations, privacy protections, and data handling practices applicable.

Service Fees And Billing

Clients agree to pay service fees as outlined in the agreed fee structure, with billing issued according to the specified cycle and payments due within stated timeframes to ensure uninterrupted service delivery.

Late Payments

Late or overdue payments may attract additional fees or result in suspension or termination of services until outstanding amounts are settled, in accordance with agreed payment terms and applicable laws.

Confidentiality Obligations

Both parties agree to maintain the confidentiality of personal, medical, and business information and to use such information solely for purposes directly related to service delivery and contractual obligations.

Data Protection and Privacy

NurseLink Healthcare manages personal information in accordance with applicable privacy laws, implementing reasonable safeguards to protect data from unauthorised access, misuse, loss, or disclosure.

Permitted Disclosures

Personal information may be disclosed with consent, where legally required, or where necessary to protect health, safety, or comply with regulatory and reporting obligations.

Termination and Legal Framework

Termination of Services, Liability, and Governing Legal Framework

Termination By Client

Clients may terminate services by providing the required notice in writing. Any services delivered prior to termination remain payable in accordance with the agreed fee structure and billing terms.

Termination By Agency

NurseLink Healthcare may suspend or terminate services where this Agreement is breached, payments remain outstanding, or safety, compliance, or legal obligations cannot be reasonably maintained.

Liability And Indemnity

NurseLink Healthcare’s liability is limited to the extent permitted by law. Clients agree to indemnify the Agency against losses arising from misuse of services, inaccurate information, or failure to meet obligations.

Dispute Resolution

Any disputes should first be addressed through good-faith discussions. Where unresolved, disputes may proceed to mediation or other lawful resolution processes before formal legal action is considered.

Governing Law And General Provisions

This Agreement is governed by applicable Australian laws. General provisions, including severability and entire agreement clauses, apply to ensure enforceability and consistent interpretation of these Terms.

Operational and Administrative Matters

This section outlines practical and administrative matters relating to service scheduling, communication, continuity of care, and circumstances affecting service delivery.

This Includes:

Service availability is subject to staffing, client needs, and operational capacity. Schedules are agreed in advance where possible and may be adjusted to ensure safe, appropriate, and effective service delivery.
Changes to services or appointments may occur due to client requests, staffing availability, or operational requirements. Reasonable notice will be provided where possible, and any changes will be communicated promptly.
NurseLink Healthcare may substitute healthcare professionals where necessary to maintain continuity of care, ensuring all replacements are suitably qualified, trained, and authorised to provide the agreed services.
NurseLink Healthcare is not liable for delays or service interruptions caused by events beyond reasonable control, including natural disasters, public health emergencies, or other unforeseen circumstances affecting service delivery.
All communications and notices relating to services or this Agreement will be provided through agreed channels, including phone, email, or written correspondence, to ensure timely and effective information exchange.

Our Pledge To You

We are committed to delivering safe, respectful, and reliable care while upholding your rights, privacy, and trust at every stage.

We Pledge That:

Contact Us

For enquiries, support, or further information regarding these Terms and Conditions, please contact NurseLink Healthcare using the details below.